HELP CENTER
At Moje, the complete satisfaction of our customers is always top priority. Check out some of our frequently asked questions below, and feel free to get in touch if you need additional information.
WHAT ARE THE PAYMENT OPTIONS?
At Moje, we offer a range of payment options to make it easy for you to get your customised decals. We accept secure online payments using Paypal and Yoco, as well as offline payments via bank transfer. All payments are safe and encrypted, so you can shop with confidence. Our customer service team is also available to help you with any payment queries you may have. So, get your customised decals today and enjoy the convenience of our payment options.
DO YOU SELL GIFT CARDS?
WHAT ARE THE DELIVERY OPTIONS?
We offer fast and reliable delivery of all our personalised branding decals. Delivery is calculated at the checkout, and you can choose between a standard courier option or Uber delivery, which is available in Johannesburg only. All orders are shipped within 1-3 business days, and delivery times may vary depending on the location. If you require a faster delivery, please contact us and we will do our best to accommodate your request.
Gift cards from Moje are the perfect gift for that special someone. These cards come in a variety of denominations and can be used to purchase any of our custom-made decals. With a gift card, the recipient can create their own unique decal to customize their space. Whether they want to make a statement, show off their style, or just have fun, our gift cards are the perfect way to make it happen.
WHAT IS YOUR RETURN POLICY?
We understand that it is important to feel secure when shopping online. If you are dissatisfied with your purchase, please refer to our returns policy by clicking this link. We do not accept refunds of personalised items unless there is a fault with the product. Thank you for shopping with us!
Iron on decals application instructions & tips
Moje Groups Iron on vinyl is an easy-to-use material thin, matt and durable. It uses the latest technology and needs less heat and time than other brands ensuring an easy lasting application for creating personalised branding decals for personalized clothing, kids labels and bridal clothing. It is a heat-activated adhesive that can be used on fabric, paper and other surfaces. To apply it, you will need an iron and a press cloth eg pillow case. First, place the vinyl face down on the fabric, then cover it with a press cloth. Set the iron to a medium heat setting and press down for around 15 seconds. Finally, peel off the carrier sheet and you will have a durable decal that will last for many washes.
Permanent vinyl decals application instructions & tips
Permanent vinyl is a great choice for personalized branding decals, as it is incredibly durable and can be applied to almost any surface to create customized glassware, personalized sneakers and more. To apply permanent vinyl, simply clean the surface to be covered with a damp cloth or alcohol rub. Peel the backing from the vinyl and press it firmly onto the surface, using a credit card or scraper tool to ensure all air bubbles are removed. Remove the transfer tape slowly ensuring the decal stays in place. If the decal does not stick rub that section again. Allow the vinyl to set for 24 hours before using the object.
I have a custom design I want how can I get this from you?
We understand that sometimes people are looking for something unique. That's why we offer custom designs for our personalised branding decals. If you don't find what you need in our selection, you can go to the Design it Yourself section on our page, or contact us for more help. We're happy to help you find the perfect design for your project.
I have a bulk order, do you offer discounts?
For larger orders, customers are welcome to contact us at support@shopmoje.com to discuss their needs. We are happy to offer bulk discounts on larger orders to ensure you get the best possible value. Our team is here to help you create the perfect customised branding decals for your business.